Customer services agents look after the interests of all customers in their interactions and dealings with the business. Their main objective is to assist customers and make their experience a positive one.
An airline customer services agent:
- books passengers onto flights
- checks documents and health certificates
- issues travel tickets
- weighs baggage
- issues baggage receipts and levies charges on overweight baggage
- removes flight coupons from travel tickets and attaches them to the passenger list
- issues boarding passes
- assists in arranging return flights
- ensures that passengers receive messages
- acts as announcer
Some airports offer a 24-hour service and the customer services agent is expected to work shifts.
Personal Requirements
- get along well with people
- be friendly and spontaneous
- be thorough, precise and responsible
- have a well-groomed appearance
- have good communication skills
Employment
Many organisations that deal with the public, e.g. airlines, departmental stores, airlines
Getting Started
- try to obtain vacation work in an airport, as a customer services agent
- make an appointment to speak to a customer services agent about this type of career
Programmes
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