Reservations Agent

A Reservations Agent is responsible for managing customer inquiries and reservations for a company's products or services. The role involves communicating with customers to provide information on availability, rates, and promotions. The agent also handles the booking process, updates reservation details in the computer system, and works closely with other departments to ensure the smooth delivery of services.


  • Respond to customer inquiries via phone, email, or chat.
  • Assist customers with making, modifying, and cancelling reservations.
  • Provide accurate and timely information on availability, rates, and promotions.
  • Input and update reservation details in the computer system.
  • Process payments and issue receipts.
  • Collaborate with other departments, such as front desk, sales, and housekeeping, to ensure a seamless customer experience.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Maintain accurate and up-to-date records of reservations and related data.
  • Upsell additional products or services when appropriate.

Personal Requirements


  • Excellent communication and customer service skills.
  • Strong attention to detail and accuracy.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Proficient in computer systems and software.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and as part of a team.
  • Ability to maintain a positive attitude and remain professional under stressful situations.
  • Ability to remain calm and patient when dealing with difficult customers.


Boston City Campus and Business College does not offer a programme that leads directly to this occupation. Please take a look at the related occupations below to see whether any of these appeal to you. Alternately, please send an email to and a Student Advisor will call you back.

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