Retail General Manager

A Retail General Manager oversees all aspects of a retail establishment's operations, ensuring efficient functioning, optimal customer service, and profitability.

The Retail General Manager holds a pivotal role in overseeing the efficient operation of a retail establishment. They are responsible for managing day-to-day activities, ensuring seamless customer experiences, and achieving sales targets. Their duties encompass staff supervision, inventory management, and implementing strategies to enhance profitability. With strong leadership, communication, and analytical skills, the Retail General Manager maintains a balance between team motivation and business objectives, ultimately driving growth and success within the retail environment.


  • Manage store operations and ensure smooth workflow.
  • Develop and implement sales strategies.
  • Monitor inventory and replenishment.
  • Lead, train, and motivate staff.
  • Enhance customer service standards.
  • Analyse sales data and adapt plans accordingly.


  • Strong leadership and team management.
  • Sales and marketing acumen.
  • Problem-solving and decision-making.
  • Financial management and budgeting.
  • Customer-centric approach.


  • Large retail chains.
  • Department stores.
  • Boutique shops.
  • Specialty stores.


Boston City Campus and Business College does not offer a programme that leads directly to this occupation. Please take a look at the related occupations below to see whether any of these appeal to you. Alternately, please send an email to and a Student Advisor will call you back.

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